Contact Is Possible
ProblemFor all of the internet’s advancements, there remains a dark Achilles heel:
contact forms fail. What's worse, you may have no way of knowing that it happened until you've already lost the chance to make a good impression. But let's take a step back...
Why is this happening?
In order to evolve and continue to provide greater security and speed, websites tend to become more complex over time. As with any other complex structure, more moving parts = higher chance of failure. Frequent causes of contact forms failing to send messages to website owners include:
- Caching mechanisms conflict with form software. WordPress plugins such as Ninja Forms, Formidable and Contact Form 7 use sophisticated software that can get garbled or confused when combined with caching plugins or Content Delivery Networks (CDNs) that are needed to speed up performance.
- Email routing becomes finicky. Your website's back-end infrastructure has a multitude of settings and expectations that can subtly change, breaking the channel that your form uses to send out email.
- Form software gets old. Web hosting rules and security software have to evolve over time. If your form software isn't kept up to date (an easy area to overlook), it can fail to meet your host's requirements.
And there's more where that came from. From a web development perspective, the above cocktail of problems makes ensuring that forms work indefinitely a serious challenge. For obvious reasons, it isn't going to be feasible for many companies or developers to send daily test messages through the forms of all of their clients' websites.
But guess who can?
SolutionFSS to the rescue! The developers at Angled End Identities were tired of hearing from frustrated clients whose contact forms had failed hours or even days before they realized it, costing them business from customers who never got a response to their message. As outlined above, there wasn't a single fix to the problem, the core causes varied widely. What to do? Build a form testing robot, of course! We developed a server-side application whose only purpose is to fill out test forms and verify that the resulting email came through. The FSS works with any standard website contact form.
How does it work?
- The goal for the FSS is very simple: fill out a form to see if it sends its output to you. Such a test should happen, at the very least, once a day.
- In reality, it's just a bit more complicated. First off, we don't want to use your actual contact form because then it would send you all of those test messages, which would get annoying pretty quickly. Instead, we create a duplicate of your form, making this new version invisible to your visitors and sending its output back to our system.
- Once we have that configured, the FSS takes care of the rest: it fills that form out with a dummy message each day and waits to receive the message. If it arrives, hooray! The form works, there's nothing left to do. But if it doesn't arrive, it alerts your staff and/or ours that something is wrong, letting a developer fix the problem quickly.
What does it cost?
Ensuring that your contact forms are working with the FSS costs just
$5 per month per website
The first 30 days are free, and you can end your subscription at any time. In all likelihood, that's a pretty cheap insurance policy against accidentally snubbing a client. If you agree, then...
Let’s get started!
Fill out the form below and we'll get your site(s) setup with FSS form monitoring as soon as possible...